Patient Referral Protocol & Transfer Summary Form
We’re Stronger Together
We know how important it is to have a smooth referral process when a patient needs urgent attention. We are here to support referring clinics every step of the way. Our goal is to provide collaborative, compassionate care so your patients get the help they need.
Download Patient Referral Protocol
Patient Referral Protocol for Referring Veterinarians
Unsure whether to refer a client? Take a look at our “When to Refer” Guide or give us a call.
Step 1: Professional-to-Professional Communication
● Have a member of your team call and speak with a UPC technician to give a verbal handoff on patient details and client concerns. Please use our Transfer Summary Form as a guide for the information we will ask for on the call.
● Email medical records to:
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- urgentpetcare@urgentpetcareomaha.com
● Include:
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- Most recent exam notes
- Lab results
- Radiographs (if available)
- Current medications and time last given
- Contact information for the referring veterinarian if appropriate.
● For potential cases (uncertain if the client will present): Fax records with “FYI – May Come In” noted at the top.
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- Fax Number for Millard Clinic: 402-991-9444
- Fax Number for Papillion Clinic: 402-597-2911
Step 2: Communicate with the Client
● Let the client know:
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- What they should expect
- That their pet’s records have been sent in advance
- To call ahead before arriving, if possible
- Estimated cost range, if appropriate. Please call for cost estimates.
Step 3: After the Visit
● UPC will email a discharge summary back to the referring hospital, typically within 24 hours of patient discharge.
● For hospitalized or complicated cases, a UPC doctor may call to discuss the case directly.